FAQ

We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 4-5 working days, and delivery should not take longer than 1-3 working days. Some of our products have to be sourced from our European warehouses, in such cases please allow up to 4 additional days for dispatch.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status on your own. Please note that the tracking might start being active only when the goods reach the carrier's main warehouse. In case the tracking information is not available to you.

Shipping is free throughout Poland.

Free home delivery is only offered for small products. Larger products will be delivered to curbside.

Yes, as long as your product weighs less than 30 kg.

Home delivery service of products over 30 kg (or light, but large in volume) is possible at additional charge. Larger products (over 30 kg) are delivered to the "first drive area". This means that the delivery of all products is made to the curbside closest to the point where the carrier can drive his vehicle. They won't carry any items to your home/flat.

We're currently working on including this service into our offer, however, it's not yet available.

Unfortunately, it is not possible to pick up the order from our warehouse, but for the convenience of our customers, we offer specialized, free delivery to the address indicated by the customer.

When placing an order you can contact us to select a later dispatch time free of charge. It means that you will not get your product before the specified date, however, we are not able to book a specific time window. Please keep in mind that the chosen date is an estimate and we can't guarantee it.